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Summary of Qualifications
- Strong experience with PHP, JavaScript, jQuery, MySQL, VBScript
- Broad experience with virtual hosting in Apache and IIS webservers
- Experienced with HTML markup and CSS layouts
- Understanding of new media, RSS, and podcasting
- Demonstrated problem solving, leadership, training, and management skills
- Broad knowledge of data networking from the physical to the data layer
- Proven customer service and call management skills
- Significant experience in helpdesk and outsourcing services
- Experienced in technical training and course development
- Advanced troubleshooting skills
- Project management experience
Relevant Project History
B/D Solutions – NMA Tracker
Technologies: CakePHP / PHP 5.3.3 / MySQL 5.0 / IIS / Jquery
Manage FINRA registration information for client firms including complex relationships between firms, employees, and regulatory agencies as well as providing reliable correlations between regulations and oversight procedures
Brandsprout – TweetChat Project
Technologies: CakePHP / PHP 5.3.3 / MySQL 5.0 / Apache 2.2 / JavaScript / Jquery
Provide an interface for registering and searching for tweetchats by name, subject, keyword, owner/moderator, and day of the week. Present schedule information adjusted to the client's local time zone
jabb – Musician / Band website
Technologies: PHP 5.2 /Linux CGI / Javascript / Jquery / SimplePie RSS
Provide a unique look and feel incorporating an RSS parsing engine to display traditional blog and other RSS content in a non-traditional layout
Baker Street Software – Telco Wire Center Map Mashup
Technologies: ASP / JavaScript / MSSQL 7.0 / IIS / Jquery / MXN mapstraction
Use inconsistent address and geo-location information on sets of telco wire centers, customers, and client leads to generate Google maps mashups indicating, by straight-line and wire-line distance, the service offerings available to each lead
Employment History
B/D Solutions Consulting, Atlanta, GA 4/2003 – Current
Technology Consultant
Maintain company web presence including developing and supporting web-based tools. Develop technology solutions to address collection, access, and modeling of data. Provide desktop and deskside support.
- Implemented a web-based contact management and billing system leading to a central store of client data, enhanced project tracking and reporting, and increased billing/accounting accuracy
- Developed a web-based service estimator tool which provides over 80% of new customer contacts
Hoover Materials Handling Group, Alpharetta, GA 8/2000 - 12/2002
Project Leader, Technology Systems
Designed and developed data-collection processes to support inter/intranet reporting applications. Supported application infrastructure including internet and direct dial-up data submission. Developed and delivered training and in-line help for the end-user population. Analyzed new technologies and provided proof-of-concept demonstrations of their use.
- Assisted in the design, development, testing, and deployment of the iTRAM Asset Management system
- Developed, tested, and modified ASP pages in support of the iTRAM system
- Mirrored the production network infrastructure to provide an application development and testing environment decreasing development time and reducing infrastructure downtime by 70%
- Developed new barcode scanner programming which improved scanning accuracy by 60%
Computer Generated Solutions, Atlanta, GA12/1992 - 8/2000
Project Leader, Outsourcing Services and Support 7/1999 - 8/2000
Project Leader, IBM CSSC Custom Help Desk 8/1998 - 7/1999
Technical Manager, IBM CSSC Server, Desktop and Retail Support Teams 1/1997 - 7/1998
United States Navy 8/1985 - 7/1991
Hospital Corpsman 2nd Class - Honorably Discharged
Education
Kennesaw State University
Bachelor of Arts in History, December 2009, Magna Cum Laude
